The Kenya National Examinations Council (KNEC) has refuted widespread rumors that its results portal has crashed following the release of the 2024 Kenya Certificate of Secondary Education (KCSE) results. This follows complaints from students and parents citing challenges accessing the portal to check their results. KNEC’s Official Statement.
In an official press release, KNEC clarified that the portal is operational but experiencing high traffic due to the volume of candidates attempting to access their results simultaneously. “The portal is functioning, and we urge users to exercise patience as our team continues to monitor and optimize system performance,” the statement read. Technical Challenges Acknowledged KNEC acknowledged that some users might encounter delays or temporary disruptions during peak usage periods. However, it reassured the public that measures are in place to ensure uninterrupted access.
The council encouraged users to use the alternative SMS option to check their results by sending their index numbers followed by the exam year (2024) to 20076. Public Reaction On social media, frustrations over delayed access have been trending, with #KCSEPortal and #KNECResults among the top hashtags in Kenya. Some candidates have reported successfully accessing their results after multiple attempts, while others continue to face difficulties.
Advice to Users KNEC has urged users to try accessing the portal during off-peak hours and to ensure they enter their credentials correctly. Additionally, the council emphasized the importance of patience and assured the public of continued support. For further inquiries, KNEC has directed the public to reach out through their official communication channels or visit their website at www.knec.ac.ke.
